Direct answer
Look around the door opening, under the lid, on the rear cabinet or at the manufacturer-specified accessible label. Photograph the entire rating label, not only the marketing name.
What this covers
- Residential front-load, top-load and compact washers
- The exact condition described in the title
- Customer-accessible checks before internal repair or reset
What it does not cover
- ×A different brand, model family or similar-looking code
- ×Internal live-electrical, gas, refrigerant or sealed-system testing
- ×A guarantee that a named component has failed without isolation
Capture the exact state
ReversibleCapture brand, full model, serial/type code and every suffix.
Separate the likely fault domains
ReversibleCompare with the manufacturer lookup; a family name is not the model number.
Correct only the proven, accessible condition
ReversibleUse the full suffix for codes, parts and service documents.
Verify once before going farther
ReversibleConfirm the lookup returns the same product type.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What should I record first for “Where to find a washing-machine model number”?+
Capture brand, full model, serial/type code and every suffix.
Does the symptom or code prove a part has failed?+
No. Compare with the manufacturer lookup; a family name is not the model number.
When should I stop troubleshooting?+
Do not move a connected appliance alone or remove energized panels.
Answer for the exact device and software version shown above.