Support directory
Apple TV issues, with account and reset risks attached.
Begin with the exact device, symptom and connection. These records separate service outages, home-network failures, device software and app sessions before any destructive step.
An Apple TV app is frozen or will not open
Force-quit only the affected app, reopen it, restart Apple TV, then update the app and tvOS. Delete or reset the app last because local app data and sign-in state may be removed.
Open record Apple TV · PictureApple TV has no picture or the screen is black
Select the correct HDMI input, reconnect the cable and power, test another HDMI input, then connect Apple TV directly to the television. Use Apple’s resolution-reset procedure only if the device is clearly powered but the display cannot show its current format.
Open record Apple TV · AudioApple TV has picture but no sound
Raise volume and select the intended output, reseat HDMI, restart the television and Apple TV, then connect Apple TV directly to the TV. Change Audio Format only after the hardware path is isolated.
Open record Apple TV · Wi-FiApple TV will not connect to Wi-Fi
Restart Apple TV, confirm the network under Settings › Network, restart the router and modem, then test Ethernet when the model supports it. Do not reset Apple TV until a stable internet connection has been proven.
Open recordStructured depth, not empty permutations
Every published record carries a direct answer, scope, ordered fixes, risk notes and sources.
Device and manufacturer hubs share a consistent record system, but each answer carries the relevant controls, fault boundaries, consequences and official support entry point for that platform.
See the publication gate