Direct answer
Induction requires magnetic cookware of sufficient base size centered on an active zone. A pan can be stainless steel yet still be incompatible.
What this covers
- Ranges & ovens · induction
- The exact symptom in the title before component-level repair
- Consumer-accessible controls, connections and maintenance areas
What it does not cover
- ×Smoke, burning odor, swelling, liquid on powered parts or damaged wiring
- ×Opening sealed panels, bypassing interlocks or live-electrical testing
- ×Account ownership, billing or warranty disputes
Observe before changing anything
ReversibleTest whether a magnet sticks firmly to the flat pan base and compare its diameter with the zone minimum.
Isolate the failing boundary
ReversibleCenter one clean, dry, flat pan and remove mats, adapters or a second pan from the zone.
Apply the narrow correction
ReversibleTry a known-compatible pan; detection with that pan isolates cookware from the cooktop.
Verify the result and stop at the boundary
ReversibleService is appropriate if no supported zone detects known-compatible cookware.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What should I check first for “Induction cooktop does not detect the pan”?+
Test whether a magnet sticks firmly to the flat pan base and compare its diameter with the zone minimum.
How do I know whether the problem is external or inside the device?+
Center one clean, dry, flat pan and remove mats, adapters or a second pan from the zone.
When should I stop and request repair?+
Service is appropriate if no supported zone detects known-compatible cookware.
Answer for the exact device and software version shown above.