Direct answer
Small or hollow cubes indicate low water fill, often from supply pressure, a kinked line, an overdue or incorrect filter, or a partially closed valve.
What this covers
- Refrigerators · ice maker
- The exact symptom in the title before component-level repair
- Consumer-accessible controls, connections and maintenance areas
What it does not cover
- ×Smoke, burning odor, swelling, liquid on powered parts or damaged wiring
- ×Opening sealed panels, bypassing interlocks or live-electrical testing
- ×Account ownership, billing or warranty disputes
Observe before changing anything
ReversibleCompare dispenser flow, filter age and whether cube size changed immediately after installation work.
Isolate the failing boundary
ReversibleOpen the supply valve, straighten tubing and reseat the exact approved filter.
Apply the narrow correction
ReversiblePurge the specified amount of water and allow several new ice batches before judging size.
Verify the result and stop at the boundary
ReversibleStop for leaks at tubing or filter housing and use service if water flow remains weak.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What should I check first for “Ice maker produces small or hollow ice cubes”?+
Compare dispenser flow, filter age and whether cube size changed immediately after installation work.
How do I know whether the problem is external or inside the device?+
Open the supply valve, straighten tubing and reseat the exact approved filter.
When should I stop and request repair?+
Stop for leaks at tubing or filter housing and use service if water flow remains weak.
Answer for the exact device and software version shown above.