Direct answer
On the covered LG air conditioner, CH 237, CH 238 means a power-configuration condition on models made after 2021 — LG's own explanation: the communication line configuration changed and each unit now has a separate power cord, so BOTH the indoor and outdoor units must be connected to power. First, check whether the outdoor unit's power plug is disconnected.
Definition versus diagnosis
The display names a detected condition—not an automatically failed part.
What this covers
- LG air conditioner covered by the cited source
- Displayed code or documented alias: CH 237, CH 238
- The exact operating state described by the manufacturer
What it does not cover
- ×Another product type or original-manufacturer platform
- ×A visually similar but different code
- ×Internal live electrical, sealed-system, gas, battery-cell or control-board repair
Match every character and the exact product
ReversiblePhotograph the complete display and product label. This record covers CH 237, CH 238 on LG room, wall-mount, standing, ceiling-type and inverter air conditioners. Several codes are installation conditions rather than failures, and LG routes those to the installing technician rather than to service.
Preserve the failure state
ReversibleCheck whether the outdoor unit's power plug is disconnected. Record the operating stage, recent change and what still works before clearing the message.
Correct only the documented fault domain
ReversibleConnect both the indoor and outdoor units to power. Do not borrow a reset or meaning from a similar code, product or model year.
Verify once, then respect the service boundary
ReversibleRepeat only the shortest safe action that reaches the original stage. If CH 237, CH 238 returns, stop repeated resets and use model-specific manufacturer support.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What does CH 237, CH 238 mean on a LG air conditioner?+
a power-configuration condition on models made after 2021 — LG's own explanation: the communication line configuration changed and each unit now has a separate power cord, so BOTH the indoor and outdoor units must be connected to power.
Can I reset CH 237, CH 238 without fixing the cause?+
A reset may hide the display temporarily but does not correct the documented fault. Record the code and complete only the safe checks first.
Why is the complete model number required?+
Manufacturers reuse characters across platforms. The model number determines which official table, controls and service boundary apply.
When should I stop?+
This is a wiring configuration on newer models, not a component failure.
Answer for the exact device and software version shown above.