Direct answer
Microwave interference commonly affects 2.4 GHz near the appliance. Confirm timing, then move compatible devices to 5/6 GHz and improve placement rather than opening the appliance.
What this covers
- The observed symptom matches this record
- Customer-accessible settings, connections and external components
- Diagnosis before reset, deletion or component replacement
What it does not cover
- ×A model-specific error code with a different documented meaning
- ×Internal electrical, battery-cell, gas, refrigeration or sealed-component repair
- ×A guarantee that every model exposes the same control label
Capture the exact symptom
ReversibleRun a continuous connection test and note whether loss begins and ends exactly with microwave use.
Run the smallest isolation test
ReversibleMove the router/device away, use 5 GHz or 6 GHz where supported and choose a cleaner 2.4 GHz channel.
Correct only the proven cause
ReversibleReplace a visibly damaged or leaking microwave through qualified service; never inspect RF shielding yourself.
Verify before changing anything else
ReversibleRepeat the same network test during a heating cycle from the original room.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What should I check before resetting anything?+
Run a continuous connection test and note whether loss begins and ends exactly with microwave use.
What is the safest isolation test?+
Move the router/device away, use 5 GHz or 6 GHz where supported and choose a cleaner 2.4 GHz channel.
When should I stop troubleshooting?+
Stop using a microwave with door damage, arcing or abnormal operation and follow appliance safety guidance.
Answer for the exact device and software version shown above.