Support directory
iPhone issues, resolved without erasing the phone.
Begin with the exact device, symptom and connection. These records separate service outages, home-network failures, device software and app sessions before any destructive step.
AirDrop cannot find the other device
Turn on Wi-Fi and Bluetooth on both Apple devices, move them nearby, set the receiver to Contacts Only or Everyone for 10 Minutes, and restart both devices. Personal Hotspot can interfere with the local discovery path.
Open record iPhone · AppsAn iPhone app keeps closing, freezing or will not open
Close and reopen the app, restart iPhone, update the app and iOS, then delete and redownload the app last. Deletion can remove data stored only inside that app.
Open record iPhone · CarPlayCarPlay will not connect to iPhone
Confirm the vehicle and country support CarPlay, unlock iPhone, test the correct USB port and cable or enable Wi-Fi/Bluetooth for wireless CarPlay, then restart the phone and car. Forget the car and set it up again only after those checks.
Open record iPhone · Personal HotspotDevices connect to iPhone hotspot but have no internet
A hotspot can broadcast Wi-Fi even when the iPhone has no usable cellular data, the plan blocks tethering or VPN/network settings interfere.
Open record iPhone · MessagesiMessage activation behaves incorrectly or produces the wrong result
A wrong result requires checking inputs, mode, calibration and output separately; a working control path can still be configured for the wrong state. This record isolates iMessage activation through carrier SMS and date/time versus Apple Account, network and activation state.
Open record iPhone · MessagesiMessage activation is not working
A complete failure should be separated into power or eligibility, the external path, and the component itself before any reset. This record isolates iMessage activation through carrier SMS and date/time versus Apple Account, network and activation state.
Open record iPhone · MessagesiMessage activation is unusually slow or delayed
A delay can come from capacity, weak signal, background work, protection or a service wait; measuring the exact stage prevents the wrong repair. This record isolates iMessage activation through carrier SMS and date/time versus Apple Account, network and activation state.
Open record iPhone · MessagesiMessage activation keeps disconnecting or working intermittently
Intermittent behavior is diagnosed by the trigger—movement, heat, load, sleep, distance or time—not by repeating broad resets. This record isolates iMessage activation through carrier SMS and date/time versus Apple Account, network and activation state.
Open record iPhone · MessagesiMessage activation stopped working after an update, outage or hardware change
A failure immediately after a known change should be checked for new defaults, stale pairing, power sequencing or compatibility before factory recovery. This record isolates iMessage activation through carrier SMS and date/time versus Apple Account, network and activation state.
Open record iPhone · MessagesiMessage activation works only on one app, network, account or location
When a phone or tablet function changes with the app, network, account or location, that context is the first repair boundary. This record isolates iMessage activation through carrier SMS and date/time versus Apple Account, network and activation state.
Open record iPhone · App StoreiPhone App Store download and update behaves incorrectly or produces the wrong result
A wrong result requires checking inputs, mode, calibration and output separately; a working control path can still be configured for the wrong state. This record isolates iPhone App Store download and update through one app versus account billing, storage, region, network and OS compatibility.
Open record iPhone · App StoreiPhone App Store download and update is not working
A complete failure should be separated into power or eligibility, the external path, and the component itself before any reset. This record isolates iPhone App Store download and update through one app versus account billing, storage, region, network and OS compatibility.
Open record iPhone · App StoreiPhone App Store download and update is unusually slow or delayed
A delay can come from capacity, weak signal, background work, protection or a service wait; measuring the exact stage prevents the wrong repair. This record isolates iPhone App Store download and update through one app versus account billing, storage, region, network and OS compatibility.
Open record iPhone · App StoreiPhone App Store download and update keeps disconnecting or working intermittently
Intermittent behavior is diagnosed by the trigger—movement, heat, load, sleep, distance or time—not by repeating broad resets. This record isolates iPhone App Store download and update through one app versus account billing, storage, region, network and OS compatibility.
Open record iPhone · App StoreiPhone App Store download and update stopped working after an update, outage or hardware change
A failure immediately after a known change should be checked for new defaults, stale pairing, power sequencing or compatibility before factory recovery. This record isolates iPhone App Store download and update through one app versus account billing, storage, region, network and OS compatibility.
Open record iPhone · App StoreiPhone App Store download and update works only on one app, network, account or location
When a phone or tablet function changes with the app, network, account or location, that context is the first repair boundary. This record isolates iPhone App Store download and update through one app versus account billing, storage, region, network and OS compatibility.
Open record iPhone · batteryiPhone battery drops sharply overnight
Overnight drain is usually revealed by Battery usage: background activity, weak cellular signal, navigation, syncing or battery condition. Measure one night before disabling broad features.
Open record iPhone · batteryiPhone battery health reporting behaves incorrectly or produces the wrong result
A wrong result requires checking inputs, mode, calibration and output separately; a working control path can still be configured for the wrong state. This record isolates iPhone battery health reporting through normal chemical aging versus temperature, workload and defective battery behavior.
Open record iPhone · batteryiPhone battery health reporting is not working
A complete failure should be separated into power or eligibility, the external path, and the component itself before any reset. This record isolates iPhone battery health reporting through normal chemical aging versus temperature, workload and defective battery behavior.
Open record iPhone · batteryiPhone battery health reporting is unusually slow or delayed
A delay can come from capacity, weak signal, background work, protection or a service wait; measuring the exact stage prevents the wrong repair. This record isolates iPhone battery health reporting through normal chemical aging versus temperature, workload and defective battery behavior.
Open record iPhone · batteryiPhone battery health reporting keeps disconnecting or working intermittently
Intermittent behavior is diagnosed by the trigger—movement, heat, load, sleep, distance or time—not by repeating broad resets. This record isolates iPhone battery health reporting through normal chemical aging versus temperature, workload and defective battery behavior.
Open record iPhone · batteryiPhone battery health reporting stopped working after an update, outage or hardware change
A failure immediately after a known change should be checked for new defaults, stale pairing, power sequencing or compatibility before factory recovery. This record isolates iPhone battery health reporting through normal chemical aging versus temperature, workload and defective battery behavior.
Open record iPhone · batteryiPhone battery health reporting works only on one app, network, account or location
When a phone or tablet function changes with the app, network, account or location, that context is the first repair boundary. This record isolates iPhone battery health reporting through normal chemical aging versus temperature, workload and defective battery behavior.
Open record iPhone · callingiPhone calls go straight to voicemail
When all calls go to voicemail, check cellular service, Focus, call forwarding and carrier status; when one caller is affected, check blocking, contact routing and spam filtering.
Open record iPhone · cameraiPhone camera focus behaves incorrectly or produces the wrong result
A wrong result requires checking inputs, mode, calibration and output separately; a working control path can still be configured for the wrong state. This record isolates iPhone camera focus through one lens/app versus case magnet, dirty glass, lighting and camera hardware.
Open record iPhone · cameraiPhone camera focus is not working
A complete failure should be separated into power or eligibility, the external path, and the component itself before any reset. This record isolates iPhone camera focus through one lens/app versus case magnet, dirty glass, lighting and camera hardware.
Open record iPhone · cameraiPhone camera focus is unusually slow or delayed
A delay can come from capacity, weak signal, background work, protection or a service wait; measuring the exact stage prevents the wrong repair. This record isolates iPhone camera focus through one lens/app versus case magnet, dirty glass, lighting and camera hardware.
Open record iPhone · cameraiPhone camera focus keeps disconnecting or working intermittently
Intermittent behavior is diagnosed by the trigger—movement, heat, load, sleep, distance or time—not by repeating broad resets. This record isolates iPhone camera focus through one lens/app versus case magnet, dirty glass, lighting and camera hardware.
Open record iPhone · cameraiPhone camera focus stopped working after an update, outage or hardware change
A failure immediately after a known change should be checked for new defaults, stale pairing, power sequencing or compatibility before factory recovery. This record isolates iPhone camera focus through one lens/app versus case magnet, dirty glass, lighting and camera hardware.
Open record iPhone · cameraiPhone camera focus works only on one app, network, account or location
When a phone or tablet function changes with the app, network, account or location, that context is the first repair boundary. This record isolates iPhone camera focus through one lens/app versus case magnet, dirty glass, lighting and camera hardware.
Open record iPhone · cellulariPhone cellular data behaves incorrectly or produces the wrong result
A wrong result requires checking inputs, mode, calibration and output separately; a working control path can still be configured for the wrong state. This record isolates iPhone cellular data through carrier outage/account versus SIM/eSIM, coverage, VPN and per-app data settings.
Open record iPhone · cellulariPhone cellular data is not working
A complete failure should be separated into power or eligibility, the external path, and the component itself before any reset. This record isolates iPhone cellular data through carrier outage/account versus SIM/eSIM, coverage, VPN and per-app data settings.
Open record iPhone · cellulariPhone cellular data is unusually slow or delayed
A delay can come from capacity, weak signal, background work, protection or a service wait; measuring the exact stage prevents the wrong repair. This record isolates iPhone cellular data through carrier outage/account versus SIM/eSIM, coverage, VPN and per-app data settings.
Open record iPhone · cellulariPhone cellular data keeps disconnecting or working intermittently
Intermittent behavior is diagnosed by the trigger—movement, heat, load, sleep, distance or time—not by repeating broad resets. This record isolates iPhone cellular data through carrier outage/account versus SIM/eSIM, coverage, VPN and per-app data settings.
Open record iPhone · cellulariPhone cellular data stopped working after an update, outage or hardware change
A failure immediately after a known change should be checked for new defaults, stale pairing, power sequencing or compatibility before factory recovery. This record isolates iPhone cellular data through carrier outage/account versus SIM/eSIM, coverage, VPN and per-app data settings.
Open record iPhone · cellulariPhone cellular data works only on one app, network, account or location
When a phone or tablet function changes with the app, network, account or location, that context is the first repair boundary. This record isolates iPhone cellular data through carrier outage/account versus SIM/eSIM, coverage, VPN and per-app data settings.
Open record iPhone · eSIMiPhone eSIM or cellular line behaves incorrectly or produces the wrong result
A wrong result requires checking inputs, mode, calibration and output separately; a working control path can still be configured for the wrong state. This record isolates iPhone eSIM or cellular line through carrier provisioning versus device lock, line selection and activation network.
Open record iPhone · eSIMiPhone eSIM or cellular line is not working
A complete failure should be separated into power or eligibility, the external path, and the component itself before any reset. This record isolates iPhone eSIM or cellular line through carrier provisioning versus device lock, line selection and activation network.
Open record iPhone · eSIMiPhone eSIM or cellular line is unusually slow or delayed
A delay can come from capacity, weak signal, background work, protection or a service wait; measuring the exact stage prevents the wrong repair. This record isolates iPhone eSIM or cellular line through carrier provisioning versus device lock, line selection and activation network.
Open record iPhone · eSIMiPhone eSIM or cellular line keeps disconnecting or working intermittently
Intermittent behavior is diagnosed by the trigger—movement, heat, load, sleep, distance or time—not by repeating broad resets. This record isolates iPhone eSIM or cellular line through carrier provisioning versus device lock, line selection and activation network.
Open record iPhone · eSIMiPhone eSIM or cellular line stopped working after an update, outage or hardware change
A failure immediately after a known change should be checked for new defaults, stale pairing, power sequencing or compatibility before factory recovery. This record isolates iPhone eSIM or cellular line through carrier provisioning versus device lock, line selection and activation network.
Open record iPhone · eSIMiPhone eSIM or cellular line works only on one app, network, account or location
When a phone or tablet function changes with the app, network, account or location, that context is the first repair boundary. This record isolates iPhone eSIM or cellular line through carrier provisioning versus device lock, line selection and activation network.
Open record iPhone · Face IDiPhone Face ID behaves incorrectly or produces the wrong result
A wrong result requires checking inputs, mode, calibration and output separately; a working control path can still be configured for the wrong state. This record isolates iPhone Face ID through attention/appearance and screen protector versus camera obstruction and hardware.
Open record iPhone · Face IDiPhone Face ID is not working
A complete failure should be separated into power or eligibility, the external path, and the component itself before any reset. This record isolates iPhone Face ID through attention/appearance and screen protector versus camera obstruction and hardware.
Open record iPhone · Face IDiPhone Face ID is unusually slow or delayed
A delay can come from capacity, weak signal, background work, protection or a service wait; measuring the exact stage prevents the wrong repair. This record isolates iPhone Face ID through attention/appearance and screen protector versus camera obstruction and hardware.
Open record iPhone · Face IDiPhone Face ID keeps disconnecting or working intermittently
Intermittent behavior is diagnosed by the trigger—movement, heat, load, sleep, distance or time—not by repeating broad resets. This record isolates iPhone Face ID through attention/appearance and screen protector versus camera obstruction and hardware.
Open record iPhone · Face IDiPhone Face ID stopped working after an update, outage or hardware change
A failure immediately after a known change should be checked for new defaults, stale pairing, power sequencing or compatibility before factory recovery. This record isolates iPhone Face ID through attention/appearance and screen protector versus camera obstruction and hardware.
Open record iPhone · Face IDiPhone Face ID works only on one app, network, account or location
When a phone or tablet function changes with the app, network, account or location, that context is the first repair boundary. This record isolates iPhone Face ID through attention/appearance and screen protector versus camera obstruction and hardware.
Open record iPhone · FaceTimeiPhone FaceTime audio and video behaves incorrectly or produces the wrong result
A wrong result requires checking inputs, mode, calibration and output separately; a working control path can still be configured for the wrong state. This record isolates iPhone FaceTime audio and video through Apple service/account activation versus camera, microphone and network.
Open record iPhone · FaceTimeiPhone FaceTime audio and video is not working
A complete failure should be separated into power or eligibility, the external path, and the component itself before any reset. This record isolates iPhone FaceTime audio and video through Apple service/account activation versus camera, microphone and network.
Open record iPhone · FaceTimeiPhone FaceTime audio and video is unusually slow or delayed
A delay can come from capacity, weak signal, background work, protection or a service wait; measuring the exact stage prevents the wrong repair. This record isolates iPhone FaceTime audio and video through Apple service/account activation versus camera, microphone and network.
Open record iPhone · FaceTimeiPhone FaceTime audio and video keeps disconnecting or working intermittently
Intermittent behavior is diagnosed by the trigger—movement, heat, load, sleep, distance or time—not by repeating broad resets. This record isolates iPhone FaceTime audio and video through Apple service/account activation versus camera, microphone and network.
Open record iPhone · FaceTimeiPhone FaceTime audio and video stopped working after an update, outage or hardware change
A failure immediately after a known change should be checked for new defaults, stale pairing, power sequencing or compatibility before factory recovery. This record isolates iPhone FaceTime audio and video through Apple service/account activation versus camera, microphone and network.
Open record iPhone · FaceTimeiPhone FaceTime audio and video works only on one app, network, account or location
When a phone or tablet function changes with the app, network, account or location, that context is the first repair boundary. This record isolates iPhone FaceTime audio and video through Apple service/account activation versus camera, microphone and network.
Open record iPhone · locationiPhone GPS and location accuracy behaves incorrectly or produces the wrong result
A wrong result requires checking inputs, mode, calibration and output separately; a working control path can still be configured for the wrong state. This record isolates iPhone GPS and location accuracy through one app permission versus outdoor satellite view, network and system location.
Open record iPhone · locationiPhone GPS and location accuracy is not working
A complete failure should be separated into power or eligibility, the external path, and the component itself before any reset. This record isolates iPhone GPS and location accuracy through one app permission versus outdoor satellite view, network and system location.
Open record iPhone · locationiPhone GPS and location accuracy is unusually slow or delayed
A delay can come from capacity, weak signal, background work, protection or a service wait; measuring the exact stage prevents the wrong repair. This record isolates iPhone GPS and location accuracy through one app permission versus outdoor satellite view, network and system location.
Open record iPhone · locationiPhone GPS and location accuracy keeps disconnecting or working intermittently
Intermittent behavior is diagnosed by the trigger—movement, heat, load, sleep, distance or time—not by repeating broad resets. This record isolates iPhone GPS and location accuracy through one app permission versus outdoor satellite view, network and system location.
Open record iPhone · locationiPhone GPS and location accuracy stopped working after an update, outage or hardware change
A failure immediately after a known change should be checked for new defaults, stale pairing, power sequencing or compatibility before factory recovery. This record isolates iPhone GPS and location accuracy through one app permission versus outdoor satellite view, network and system location.
Open record iPhone · locationiPhone GPS and location accuracy works only on one app, network, account or location
When a phone or tablet function changes with the app, network, account or location, that context is the first repair boundary. This record isolates iPhone GPS and location accuracy through one app permission versus outdoor satellite view, network and system location.
Open recordStructured depth, not empty permutations
Every published record carries a direct answer, scope, ordered fixes, risk notes and sources.
Device and manufacturer hubs share a consistent record system, but each answer carries the relevant controls, fault boundaries, consequences and official support entry point for that platform.
See the publication gate