Direct answer
Many printers require 2.4 GHz, WPA2-compatible security, visible SSID and a nearby setup position. A phone seeing the network does not prove the printer supports its band/security.
What this covers
- The observed symptom matches this record
- Customer-accessible settings, connections and external components
- Diagnosis before reset, deletion or component replacement
What it does not cover
- ×A model-specific error code with a different documented meaning
- ×Internal electrical, battery-cell, gas, refrigeration or sealed-component repair
- ×A guarantee that every model exposes the same control label
Capture the exact symptom
ReversibleRecord the printer model, router bands, security mode, hidden-SSID state and signal at the printer.
Run the smallest isolation test
ReversibleTemporarily use a separate 2.4 GHz name or compatible mixed security and move the printer near the router.
Correct only the proven cause
ReversibleJoin the supported band, then return security to the strongest mode all required devices support.
Verify before changing anything else
ReversiblePrint a network report and send one job after moving the printer back.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What should I check before resetting anything?+
Record the printer model, router bands, security mode, hidden-SSID state and signal at the printer.
What is the safest isolation test?+
Temporarily use a separate 2.4 GHz name or compatible mixed security and move the printer near the router.
When should I stop troubleshooting?+
Do not disable Wi-Fi security; use USB/Ethernet or manufacturer setup support for incompatible hardware.
Answer for the exact device and software version shown above.