Direct answer
Confirm the TV responds to its physical control, charge or replace the remote batteries, remove obstructions, then pair the Samsung Smart Remote close to the TV. A remote problem does not justify resetting Smart Hub.
What this covers
- Samsung infrared remotes and Bluetooth Smart Remotes
- Current supported consumer software as reviewed on August 20, 2026
- The symptom described in the title before a factory reset or hardware repair
What it does not cover
- ×A TV that cannot power on from its physical button
- ×Billing, ownership, warranty or account-recovery disputes
- ×Regional features that the manufacturer does not list for your country
Test the TV’s physical control
ReversibleUse the control button on the TV. If it works, power and panel failure are less likely and the remote path can be isolated.
Restore remote power
ReversibleReplace batteries in matched pairs or charge a SolarCell remote. Cleanly reseat the battery cover and retry.
Remove line-of-sight obstacles
ReversibleFor infrared remotes, point directly at the TV sensor and move soundbars or decorations blocking it.
Pair the Smart Remote again
ReversibleStand close to the TV and hold Return and Play/Pause together until the pairing message appears.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What should I try first for samsung tv remote is not working or will not pair?+
Use the control button on the TV. If it works, power and panel failure are less likely and the remote path can be isolated.
Will these steps erase apps, files or settings?+
No data-erasing step is required in this sequence. Remote pairing is reversible and does not erase TV or app settings.
When should I stop troubleshooting?+
Stop if the device reports hardware damage, becomes unusually hot, smells burnt, or the problem falls into this excluded case: A TV that cannot power on from its physical button.
Answer for the exact device and software version shown above.