Direct answer
If the app records a button press, the doorbell itself is awake; focus on chime type/settings, transformer power, bypass/module wiring and quiet modes.
What this covers
- The observed symptom matches this record
- Customer-accessible settings, connections and external components
- Diagnosis before reset, deletion or component replacement
What it does not cover
- ×A model-specific error code with a different documented meaning
- ×Internal electrical, battery-cell, gas, refrigeration or sealed-component repair
- ×A guarantee that every model exposes the same control label
Capture the exact symptom
ReversiblePress once and confirm phone alert, live event and any faint chime movement.
Run the smallest isolation test
ReversibleVerify mechanical/digital chime selection, chime duration and do-not-disturb; inspect only de-energized user-accessible wiring.
Correct only the proven cause
ReversibleCorrect the app chime type or have a qualified installer check transformer and module wiring.
Verify before changing anything else
ReversibleTest several presses with app open and closed and confirm both indoor and phone alerts.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What should I check before resetting anything?+
Press once and confirm phone alert, live event and any faint chime movement.
What is the safest isolation test?+
Verify mechanical/digital chime selection, chime duration and do-not-disturb; inspect only de-energized user-accessible wiring.
When should I stop troubleshooting?+
Turn off breaker power before wiring; stop for buzzing transformer, heat, sparks or unknown voltage.
Answer for the exact device and software version shown above.