Direct answer
A jammed smart lock is often mechanical alignment, bolt friction, weak batteries or calibration—not app connectivity. Test with the door open before forcing the motor.
What this covers
- The observed symptom matches this record
- Customer-accessible settings, connections and external components
- Diagnosis before reset, deletion or component replacement
What it does not cover
- ×A model-specific error code with a different documented meaning
- ×Internal electrical, battery-cell, gas, refrigeration or sealed-component repair
- ×A guarantee that every model exposes the same control label
Capture the exact symptom
ReversibleUnlock manually, open the door and observe whether the bolt moves freely by hand and under motor power.
Run the smallest isolation test
ReversibleReplace with specified batteries, tighten loose non-structural hardware and compare strike alignment with the door closed.
Correct only the proven cause
ReversibleRecalibrate only after the bolt moves freely; have the door/strike adjusted if closing creates resistance.
Verify before changing anything else
ReversibleLock and unlock five times with the door open and closed while retaining a physical key.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What should I check before resetting anything?+
Unlock manually, open the door and observe whether the bolt moves freely by hand and under motor power.
What is the safest isolation test?+
Replace with specified batteries, tighten loose non-structural hardware and compare strike alignment with the door closed.
When should I stop troubleshooting?+
Do not force a hot/stalled motor or leave the property without a verified entry method.
Answer for the exact device and software version shown above.