Direct answer
No. A crack can admit liquid to energized components and can spread under heat. Turn all elements off, disconnect power safely and arrange exact-model replacement.
What this covers
- Ranges & ovens · urgent damage
- The exact symptom in the title before component-level repair
- Consumer-accessible controls, connections and maintenance areas
What it does not cover
- ×Smoke, burning odor, swelling, liquid on powered parts or damaged wiring
- ×Opening sealed panels, bypassing interlocks or live-electrical testing
- ×Account ownership, billing or warranty disputes
Observe before changing anything
ReversibleConfirm it is a true crack rather than removable residue without scraping aggressively.
Isolate the failing boundary
ReversibleKeep liquid and cookware off the surface and isolate power at the approved disconnect.
Apply the narrow correction
ReversibleUse manufacturer service and the exact replacement assembly; surface patch products are not a safe repair.
Verify the result and stop at the boundary
ReversibleDo not use any burner on a cracked glass cooking surface.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What should I check first for “Can I use a glass cooktop with a crack?”?+
Confirm it is a true crack rather than removable residue without scraping aggressively.
How do I know whether the problem is external or inside the device?+
Keep liquid and cookware off the surface and isolate power at the approved disconnect.
When should I stop and request repair?+
Do not use any burner on a cracked glass cooking surface.
Answer for the exact device and software version shown above.