Direct answer
Overfilling can result from a stuck fill valve, misdirected fill tube, incorrect pressure or a failed ice-level sensor.
What this covers
- Refrigerators · ice maker
- The exact symptom in the title before component-level repair
- Consumer-accessible controls, connections and maintenance areas
What it does not cover
- ×Smoke, burning odor, swelling, liquid on powered parts or damaged wiring
- ×Opening sealed panels, bypassing interlocks or live-electrical testing
- ×Account ownership, billing or warranty disputes
Observe before changing anything
ReversibleTurn the ice maker off and close the supply if water continues entering.
Isolate the failing boundary
ReversibleInspect visible bin seating, shutoff arm/sensor obstruction and fill-tube alignment without disassembly.
Apply the narrow correction
ReversibleCorrect only the bin or obstruction and test one harvest cycle while watching for leaks.
Verify the result and stop at the boundary
ReversibleKeep water off and request service for continuous flow or repeated overfill.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What should I check first for “Ice maker overfills or makes a solid block of ice”?+
Turn the ice maker off and close the supply if water continues entering.
How do I know whether the problem is external or inside the device?+
Inspect visible bin seating, shutoff arm/sensor obstruction and fill-tube alignment without disassembly.
When should I stop and request repair?+
Keep water off and request service for continuous flow or repeated overfill.
Answer for the exact device and software version shown above.