Direct answer
A wrong result requires checking inputs, mode, calibration and output separately; a working control path can still be configured for the wrong state. For guest-network isolation, first connect one test client and attempt internet plus a local printer address.
What this covers
- guest-network isolation with this exact failure state
- Diagnosis across internet access versus local discovery, casting and printer sharing
- Customer-accessible observation, settings and external components
What it does not cover
- ×A displayed manufacturer error code with a different documented meaning
- ×Live electrical, sealed-system, internal battery-cell or gas repair
- ×A claim that every model exposes identical controls
Capture the exact failure state
ReversibleWrite down the selected mode, input conditions and the exact unexpected output. Expected behavior: give visitors internet while blocking trusted LAN devices unless explicitly shared.
Isolate the component boundary
ReversibleConnect one test client and attempt internet plus a local printer address. Use a known reference input or manufacturer test and compare the result. Boundary to separate: internet access versus local discovery, casting and printer sharing.
Correct only the proven cause
ReversibleUse the router’s specific guest-sharing control or move trusted devices to primary Wi-Fi. Correct the setting, calibration or component proven by that comparison.
Verify and stop safely
ReversibleRepeat with the reference and a normal real-world case. Do not disable the firewall globally to enable casting.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What should I check first when guest-network isolation has this problem?+
Connect one test client and attempt internet plus a local printer address.
Why not factory-reset immediately?+
The useful boundary is internet access versus local discovery, casting and printer sharing. A reset can erase state without proving which side failed.
When should I stop troubleshooting?+
do not disable the firewall globally to enable casting.
Answer for the exact device and software version shown above.