Direct answer
A wrong result requires checking inputs, mode, calibration and output separately; a working control path can still be configured for the wrong state. For home-network IPv6 connectivity, first compare IPv4 and IPv6 test results on two clients with VPN off.
What this covers
- home-network IPv6 connectivity with this exact failure state
- Diagnosis across provider delegation versus router/client firewall, DNS and tunnel/VPN
- Customer-accessible observation, settings and external components
What it does not cover
- ×A displayed manufacturer error code with a different documented meaning
- ×Live electrical, sealed-system, internal battery-cell or gas repair
- ×A claim that every model exposes identical controls
Capture the exact failure state
ReversibleWrite down the selected mode, input conditions and the exact unexpected output. Expected behavior: receive provider prefixes and reach IPv6 destinations without breaking IPv4.
Isolate the component boundary
ReversibleCompare IPv4 and IPv6 test results on two clients with VPN off. Use a known reference input or manufacturer test and compare the result. Boundary to separate: provider delegation versus router/client firewall, DNS and tunnel/VPN.
Correct only the proven cause
ReversibleEnable the provider-supported mode or update the router/client path. Correct the setting, calibration or component proven by that comparison.
Verify and stop safely
ReversibleRepeat with the reference and a normal real-world case. Do not disable firewall protections or invent prefixes.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What should I check first when home-network IPv6 connectivity has this problem?+
Compare IPv4 and IPv6 test results on two clients with VPN off.
Why not factory-reset immediately?+
The useful boundary is provider delegation versus router/client firewall, DNS and tunnel/VPN. A reset can erase state without proving which side failed.
When should I stop troubleshooting?+
do not disable firewall protections or invent prefixes.
Answer for the exact device and software version shown above.