Direct answer
Scanning and printing can use different drivers, queues and ports. A working scanner proves power and some connectivity, not that the print queue is valid.
What this covers
- The observed symptom matches this record
- Customer-accessible settings, connections and external components
- Diagnosis before reset, deletion or component replacement
What it does not cover
- ×A model-specific error code with a different documented meaning
- ×Internal electrical, battery-cell, gas, refrigeration or sealed-component repair
- ×A guarantee that every model exposes the same control label
Capture the exact symptom
ReversiblePrint an internal test page, then inspect the computer queue and selected port.
Run the smallest isolation test
ReversibleIf internal print works, remove stuck jobs and re-add the print function without deleting the working scan profile.
Correct only the proven cause
ReversibleInstall the current full package only if the OS driver lacks the print component.
Verify before changing anything else
ReversiblePrint locally and scan once after restart to verify both functions remain.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What should I check before resetting anything?+
Print an internal test page, then inspect the computer queue and selected port.
What is the safest isolation test?+
If internal print works, remove stuck jobs and re-add the print function without deleting the working scan profile.
When should I stop troubleshooting?+
Service the printer if its own internal page fails; protect scan presets before reinstalling software.
Answer for the exact device and software version shown above.