Direct answer
Error 009 means the Roku can see or join the local network but cannot reach the internet. Test another device on the same Wi-Fi, run Roku’s connection check, then restart the modem, router and Roku in that order.
What this covers
- Roku players and Roku TVs showing error 009
- Current supported consumer software as reviewed on August 20, 2026
- The symptom described in the title before a factory reset or hardware repair
What it does not cover
- ×Wrong-password errors 014.40/014.41 or Ethernet errors 012/013
- ×Billing, ownership, warranty or account-recovery disputes
- ×Regional features that the manufacturer does not list for your country
Test the internet on another device
ReversibleConnect a phone or computer to the same Wi-Fi and load a public website. If that fails, work on the modem, router or provider connection first.
Run Roku’s connection check
ReversibleOpen Settings › Network › Check connection and note whether the wireless and internet checks both pass.
Restart the network in order
ReversibleDisconnect modem and router power, reconnect the modem first, wait for service, then reconnect the router and Roku.
Reconnect the Roku network
Reset / data riskChoose Settings › Network › Set up connection and reselect the correct network. Use Network connection reset only if reconnecting still fails.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What should I try first for roku error 009: connected to wi-fi but not the internet?+
Connect a phone or computer to the same Wi-Fi and load a public website. If that fails, work on the modem, router or provider connection first.
Will these steps erase apps, files or settings?+
The early checks are reversible. A normal restart keeps channels and settings. A network reset removes saved Wi-Fi details, so it is not an early step.
When should I stop troubleshooting?+
Stop if the device reports hardware damage, becomes unusually hot, smells burnt, or the problem falls into this excluded case: Wrong-password errors 014.40/014.41 or Ethernet errors 012/013.
Answer for the exact device and software version shown above.