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Roku · Wi-Fi error

Roku error 014.30: fix the internet connection

Error 014.30 means a Roku device reached the network setup flow but could not connect to the internet. Isolate the outage, Wi-Fi and device in the safest order.

Direct answer

Error 014.30 means the Roku device cannot reach the internet. First confirm another device can load a public website on the same Wi-Fi. Then verify the network name and password, restart the router and Roku, and test the other Wi-Fi band if available. Save a network connection reset for later because you will need to set up Wi-Fi again.

What this covers

  • Roku streaming players and Roku TV models showing 014.30 or 14.30
  • Home Wi-Fi using a password-protected 2.4 GHz or supported 5 GHz network
  • Current menu labels reviewed against Roku support in August 2026

What it does not cover

  • ×Roku Smart Home cameras, doorbells and plugs
  • ×Ethernet errors 012 or 013
  • ×Account activation or payment errors
Try in this order0 of 5 completed

  1. Check whether the internet works on another device

    Reversible

    On a phone or computer connected to the same Wi-Fi, open a public website. If it does not load, treat this as a router or internet-provider issue instead of resetting the Roku.

  2. Confirm the network name and password

    Reversible

    Choose the intended Wi-Fi network again and re-enter the password carefully. Error 014-series messages can appear when the device cannot complete the wireless connection.

  3. Restart the router and Roku device

    Reversible

    Restart the router using its normal power procedure, wait for internet service to return, then use Settings › System › Power › System restart. If Power is not shown, use Settings › System › System restart.

  4. Try the other Wi-Fi band or improve signal

    Reversible

    If the router exposes separate 2.4 GHz and 5 GHz names, test the other one. 5 GHz is usually faster nearby; 2.4 GHz often reaches farther. Some Roku models cannot use 5 GHz DFS channels.

  5. Reset the Roku network connection

    Reset / data risk

    Only after the earlier checks fail: Settings › System › Advanced system settings › Network connection reset › Reset connection. The Roku restarts and you must configure Wi-Fi again.

Evidence ledger

Sources behind this answer

Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.

01
Roku SupportWhy won’t my Roku streaming device connect to Wi-Fi?

Error classes and recommended connection checks; updated May 26, 2026.

02
Roku SupportHow to check the connection on your Roku streaming device

Band switching, Ethernet and software-update checks; updated June 19, 2026.

03
Roku SupportHow to system restart your Roku streaming device

Current restart and network-reset menu paths; updated July 7, 2026.

Exact questions

Common follow-ups

What does Roku error 014.30 mean?+

It indicates that the Roku device cannot connect to the internet. Roku groups 14.30 with internet-connection errors rather than password-only or Ethernet-only errors.

Will a system restart erase Roku apps?+

No. A normal system restart reboots the device without removing installed channels or account settings.

Does a network connection reset erase everything?+

It resets saved network information and restarts the Roku. You must set up Wi-Fi again, but it is not the same as a factory reset.

Should Roku use 2.4 GHz or 5 GHz?+

Use 5 GHz when the model supports it and the device is near the router; try 2.4 GHz when range or wall penetration matters. Some Roku models cannot see certain 5 GHz DFS channels.

Change recordAug. 17, 2026 — Rechecked Roku’s current error grouping, restart path, network reset consequences and 5 GHz DFS limitation.
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