Exact model-family answer directory

Sony BRAVIA 2 II LED TV troubleshooting

Choose the symptom actually shown by K-43/50/55/65/75S20M2. 2025 Sony BRAVIA; Google TV release, panel, processor and HDMI 2.1 port allocation vary by size/model. Error codes remain separate records because the same characters can mean different things on another platform.

no pictureno soundHDMI no signalWi-Fiapps not workingremote not working

Reviewed records

16 exact answers

Not sure where the fault is?

Sony · apps not working

Sony BRAVIA 2 II LED TV apps will not open, update or install

For the Sony BRAVIA 2 II LED TV, one app, all apps, storage, account/region and service status produce different corrections.

Open record Sony · eARC

Sony BRAVIA 2 II LED TV ARC or eARC soundbar audio is not working

For the Sony BRAVIA 2 II LED TV, correct labeled ports, matching CEC/eARC controls, output format and direct-chain testing matter.

Open record Sony · antenna

Sony BRAVIA 2 II LED TV cannot find antenna channels

For the Sony BRAVIA 2 II LED TV, antenna input/region, coax path, signal and a fresh channel scan should be verified.

Open record Sony · colors wrong

Sony BRAVIA 2 II LED TV colors look wrong, washed out or tinted

For the Sony BRAVIA 2 II LED TV, source format, HDMI range, picture mode, white balance and panel uniformity should be separated.

Open record Sony · game mode

Sony BRAVIA 2 II LED TV game mode, 120 Hz or VRR is not working

For the Sony BRAVIA 2 II LED TV, console/game support, HDMI port bandwidth, cable, input mode and format must all align.

Open record Sony · no sound

Sony BRAVIA 2 II LED TV has picture but no sound

For the Sony BRAVIA 2 II LED TV, output selection, mute/volume, format and the external audio path should be isolated.

Open record Sony · no picture

Sony BRAVIA 2 II LED TV has sound but no picture

For the Sony BRAVIA 2 II LED TV, built-in menus versus every external input separates panel/backlight faults from HDMI/source problems.

Open record Sony · restarting

Sony BRAVIA 2 II LED TV keeps restarting or will not stay on

For the Sony BRAVIA 2 II LED TV, outlet, external devices, sleep/timer/CEC and internal power protection should be isolated.

Open record Sony · too dark

Sony BRAVIA 2 II LED TV picture is too dark or keeps dimming

For the Sony BRAVIA 2 II LED TV, ambient/power saving, HDR mode, content mastering and panel behavior should be separated.

Open record Sony · remote not working

Sony BRAVIA 2 II LED TV remote will not control the TV

For the Sony BRAVIA 2 II LED TV, infrared power/volume and Bluetooth/RF navigation may be separate paths.

Open record Sony · flicker

Sony BRAVIA 2 II LED TV screen flickers, flashes or goes black intermittently

For the Sony BRAVIA 2 II LED TV, trigger, source, cable, refresh/HDR/VRR and built-in menu behavior identify the fault.

Open record Sony · HDMI no signal

Sony BRAVIA 2 II LED TV shows no signal on HDMI

For the Sony BRAVIA 2 II LED TV, input selection, source output, cable, port and handshake should be tested in a direct minimal chain.

Open record Sony · firmware

Sony BRAVIA 2 II LED TV software update will not install

For the Sony BRAVIA 2 II LED TV, exact model/region, free storage, network and stable power are required.

Open record Sony · AirPlay

Sony BRAVIA 2 II LED TV will not AirPlay, Cast or screen mirror

For the Sony BRAVIA 2 II LED TV, protocol support, same-network discovery, guest isolation and protected-content restrictions should be separated.

Open record Sony · Wi-Fi

Sony BRAVIA 2 II LED TV will not connect to Wi-Fi or keeps disconnecting

For the Sony BRAVIA 2 II LED TV, tV radio versus router band/security/signal and provider service should be separated.

Open record Sony · Bluetooth

Sony BRAVIA 2 II LED TV will not pair with Bluetooth headphones or speakers

For the Sony BRAVIA 2 II LED TV, tV eligibility, competing hosts, pairing mode, distance and audio-output support should be isolated.

Open record

Confirm the model first

Which units this covers, and how to tell yours is one of them

Every answer below is scoped to these model identifiers. A neighbouring model in the same line can use a different part, a different reset sequence or a different radio, so matching the identifier before following a procedure is the step that decides whether the rest of the page applies to you.

Model numbers and patterns: K-43/50/55/65/75S20M2
What that covers: 2025 Sony BRAVIA; Google TV release, panel, processor and HDMI 2.1 port allocation vary by size/model.

Published specification

What is true of this model and changes how you fix it

These are the properties that decide which procedure applies. Each is read from the manufacturer’s own published figures for this model, not carried over from a sibling that shares its retail name.

Panel — entry LED LCD: 2025 entry LED LCD with the 4K Processor X1 (NOT the Cognitive Processor XR of the higher models) and no local dimming — the value tier. Blacks are grey in a dark room and backlight uniformity is more visible; that is the limit of the tier, not a defect.
Smart platform: Google TV. Update at Settings › System › About › System software update; Chromecast built-in and AirPlay 2 — the same platform as the flagship BRAVIA sets, so the app and cast experience is full even though the panel is entry-level.
Refresh — native 60Hz, no VRR: The decisive limit: the BRAVIA 2 II is a native 60 Hz panel (its Motionflow XR 240 figure is interpolation, not a true refresh rate) without HDMI 2.1, 4K 120 Hz or VRR. A request for 120 Hz or VRR is a hardware limitation, not a setting or a fault. It still supports Dolby Vision.

Where these figures were read. Sony BRAVIA 2 II (S20M2) spec page + RTINGS/tvreviews (entry LED, 4K Processor X1, native 60Hz, Google TV), read 2026-09-01

Manufacturer support for this product line. Sony Support — Television and computer support. Official Sony and BRAVIA manuals, firmware and troubleshooting support.

Exact questions

Questions that only have an answer for the Sony BRAVIA 2 II LED TV

Each answer below uses this model’s own published figures. The same question asked about a different model in the line has a different answer, which is why it is answered here rather than on a general page.

Why can't I get 120Hz or VRR on my Sony BRAVIA 2 II?+

The BRAVIA 2 II is an entry 60 Hz LED TV without HDMI 2.1, so it does not have 4K 120 Hz or VRR — no setting enables them because the hardware lacks them. The 'Motionflow XR 240' figure is motion interpolation, not a real 240 Hz panel. For high-refresh gaming you would need a Sony BRAVIA 5/7/9 or an OLED. It does still support Dolby Vision for HDR.

Structured depth, not empty permutations

Every published record carries a direct answer, scope, ordered fixes, risk notes and sources.

Device and manufacturer hubs share a consistent record system, but each answer carries the relevant controls, fault boundaries, consequences and official support entry point for that platform.

See the publication gate