Direct answer
Wrong color usually follows an empty/blocked color channel, protective material, incorrect supply placement, nozzle failure or color-management mismatch. Start with an internal nozzle/quality pattern.
What this covers
- The observed symptom matches this record
- Customer-accessible settings, connections and external components
- Diagnosis before reset, deletion or component replacement
What it does not cover
- ×A model-specific error code with a different documented meaning
- ×Internal electrical, battery-cell, gas, refrigeration or sealed-component repair
- ×A guarantee that every model exposes the same control label
Capture the exact symptom
ReversibleCompare the internal pattern with the screen and identify exactly which cyan, magenta, yellow or black blocks are missing.
Run the smallest isolation test
ReversibleCheck levels, vents, seals and correct positions; run one or two documented nozzle cleanings with rest time.
Correct only the proven cause
ReversibleReplace the failed supply or use the correct color profile only after the hardware pattern is complete.
Verify before changing anything else
ReversibleReprint the internal pattern and a neutral color test from a second app.
Evidence ledger
Sources behind this answer
Visible sources support the visible claims. Home Product Support records the publisher, the fact used and the review date; community reports can suggest an issue but do not become a published fact on their own.
Exact questions
Common follow-ups
What should I check before resetting anything?+
Compare the internal pattern with the screen and identify exactly which cyan, magenta, yellow or black blocks are missing.
What is the safest isolation test?+
Check levels, vents, seals and correct positions; run one or two documented nozzle cleanings with rest time.
When should I stop troubleshooting?+
Stop excessive clean cycles that consume ink; service persistent missing channels or leakage.
Answer for the exact device and software version shown above.